Returns & Exchanges

We want you to love your boots. If your purchase isn't right, you may return or exchange unworn boots within 30 days of delivery.

To be eligible for a return or exchange:

• Boots must be unworn, unmarked, and in their original condition with the box

• Items must be returned within 30 days of the delivery date

• Final sale or clearance items (marked as such) are not eligible for return

How to start a return or exchange:

1. Call us at 469-879-3468 or reach out through our Contact Us page with your order number

2. We'll provide return instructions and a return shipping label

3. Pack the boots securely in their original box and ship them back

Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. Exchanges ship out as soon as your return is received.

Return shipping: customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong item. Original shipping charges are non-refundable.

Damaged or incorrect items: if your boots arrived damaged or you received the wrong item, contact us within 7 days of delivery and we'll make it right at no cost to you.